Casinoas Privacy Policy — Our Commitment to Protecting Your Data

Everything you need to know about how casinoas collects, uses, and protects your personal information — explained in plain English.

Last Updated: June 2026
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Our Core Privacy Commitments

These six points tell you everything about how safe your data is at casinoas.

End-to-End Encryption

Every transaction and piece of personal information you share on casinoas is protected by 256-bit SSL encryption, meaning your data cannot be read by anyone while in transit over the internet.

Sale of Data Is Strictly Prohibited

Casinoas will never sell your name, mobile number, email, or financial information to advertisers or any third party. This is an absolute policy and will not change for any business reason.

Your Rights Over Your Data

At casinoas, you can view, correct, or request deletion of your personal data at any time. You stay in control of your information.

Stored on Secure Servers

Your data is stored in secure, internationally certified data centers. Regular security audits and penetration testing are carried out to ensure there are no vulnerabilities.

Minimum Data Collection Policy

Casinoas only collects information that is strictly necessary to provide its services. Requesting or storing data beyond what is needed goes against our policy.

Immediate Breach Notification

In the event of a security incident, casinoas will notify all affected members within 72 hours. Transparency is a core principle of our policy.

Who This Policy Applies To

This Privacy Policy applies to all users of the casinoas website and mobile app. By registering with or using casinoas services, you are considered to have accepted this policy. If you have any questions, Help Center Contact us.

1What Data We Collect

Casinoas only collects the information needed to run its services smoothly. No unnecessary data is ever requested.

Information Collected at Registration

  • Full name — for account verification and payment processing.
  • Mobile number — for login verification and notifications.
  • Date of birth — for age verification (to confirm you are 18+).
  • Email address (optional) — for important notifications.
  • Password — stored in encrypted form; we cannot read it directly.

Information Collected During Identity Verification (KYC)

  • A copy of your National ID or passport — required once for verification before withdrawal.
  • Mobile banking account details — for payment processing.

Automatically Collected Information

When you use casinoas, certain technical data is collected automatically:

  • IP address — for security and fraud prevention.
  • Device type and operating system — to ensure app compatibility.
  • Browser type and version — to improve your website experience.
  • Login times and session data — for security purposes.
  • Betting & transaction history — for account management purposes.

This data is not used to identify individuals — it is used solely for aggregate analysis and security purposes.


2Why and How We Use Your Data

Casinoas uses the data it collects for specific purposes. A full breakdown of those purposes and how your data is used is provided below:

Data Type Purpose of Use Legal Basis
Name & Mobile Number Account Creation and Login Verification Contract Performance
Date of Birth Age 18+ Verification Legal Obligations
Payment Information Deposit and Withdrawal Processing Contract Performance
Identity Document KYC Verification & Anti-Money Laundering Legal Obligations
IP & Device Information Fraud Detection & Security Legitimate Interest
Betting History Bonus Management & Responsible Betting Monitoring Contract Performance

Your data will not be used for any purpose beyond those listed above without your prior consent.


3Who Your Data Is Shared With

Casinoas does not sell your data. However, it may be shared in a limited number of circumstances:

Service Providers

Only the necessary information is shared with payment processors (bKash, Nagad, Rocket), identity verification agencies, and cloud service providers. All such parties are required to operate in compliance with casinoas's Privacy Policy.

Legal Authority

If casinoas receives a lawful order under Bangladeshi or international law, we are legally required to share relevant data with law enforcement. Where possible, you will be informed in advance.

Business Changes

In the event of an acquisition or merger, casinoas members will be notified in advance and the continuity of data protection will be ensured.

What We Do Not Do

Casinoas never sells your information to advertisers, shares it with brokers or data analytics companies, or adds it to any third-party marketing lists.


4How Long Your Data Is Retained

Casinoas does not retain data longer than necessary. Retention periods vary depending on the type of information:

  • Account information — retained for the duration your account is active, plus 5 years after closure (as required by law).
  • Transaction records — 7 years (as required under anti-money laundering laws).
  • KYC documents — 5 years from the date of verification.
  • Log files & session data — retained for 90 days.
  • Cookie data — retained for 30 days to 1 year, depending on the cookie type.

Once the retention period expires, data is securely deleted or anonymized.


5Cookie Policy

Casinoas uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience.

You can disable cookies through your browser settings, but turning off essential cookies may cause some features to stop working correctly.


6Your Data Rights

Casinoas adheres to international data protection standards. You have the following rights:

  • Right of Access: If you'd like to see what information we hold about you, contact our support team. We'll get back to you within 30 days.
  • Right to Rectification: If any of your information is inaccurate, you may request a correction.
  • Right to Erasure: After account closure, you may request deletion of any data that falls outside the legally required retention period.
  • Right to Restrict Processing: You may request that we restrict how your data is used under certain circumstances.
  • Right to Data Portability: You may request a copy of the data we hold about you in a portable format.
  • Right to Object: You can object to your data being used for specific purposes.

To exercise any of these rights, email support@casinoas.click or reach out via live chat. We are required to respond within 30 days.


7Children's Privacy

Casinoas strictly prohibits providing services to anyone under 18. Age is verified at registration. If a minor's data is collected inadvertently, it will be deleted immediately upon discovery and the account will be closed.

If a parent or guardian believes their child has registered on casinoas, please contact us immediately at support@casinoas.click. We will act promptly.


8Privacy Policy Updates

Casinoas may update this Privacy Policy from time to time. How we notify you will depend on the nature of the changes:

  • Minor updates — only the "Last Updated" date on this page will be changed.
  • Moderate updates — you will be notified via an in-app notification.
  • Major updates — you will be notified by email or SMS at least 7 days in advance, and your consent will be requested.

If you do not agree with the updated policy, you will have the option to close your account. Continued use of the service after any changes will be taken as acceptance of the revised policy.


9Contact & Complaints

For any privacy-related questions, complaints, or rights requests:

  • Email: support@casinoas.click
  • Live Chat: Available 24/7 on the website and app
  • Help Center: /help-center

We take every complaint seriously and aim to respond within 30 days. Urgent matters are handled more quickly.

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Your Data Rights at a Glance

These rights are always active for you as a casinoas member

Right to Access Your Data

You may request a complete list of all data we hold about you from our support team at any time.

Right to Rectification

Correcting inaccurate or outdated information is our responsibility — requests are acted on promptly.

Right to Erasure

After account closure, you may request deletion of any data that falls outside the legally required retention period.

Right to Object

You may object to your data being used for specific purposes — in such cases, we will arrange an alternative.

Right to Data Portability

If you would like your data exported in a portable format, you may submit a request and it will be provided.

Right to Restriction of Processing

You may request that the use of your data be temporarily restricted during a dispute or under specific circumstances.

The Real Story Behind Our Privacy Policy

Most people never read privacy policies — which is understandable, since many companies write them in dense legal language. casinoas has made a deliberate choice to write this policy in plain, accessible English. Because we believe you have the right to know where your data goes and why.

When you use mobile banking, your phone number and transaction details pass through multiple parties. casinoas's payment system only transmits the data strictly necessary to process your payment — your betting history is never shared with bKash or Nagad.

What App Permissions Are Required and Why

The casinoas Android app requests certain permissions at installation. Internet access is required — the app cannot function without it. Notification permission is optional but allows you to receive bonus and payment updates. Camera permission is only needed if you choose to scan KYC documents — it is not mandatory. casinoas does not request location permission.

The iOS app uses a similar permissions system. Enabling Face ID allows for faster login, but your Face ID data is never sent to casinoas servers — it stays entirely on your device.

What Happens in the Event of a Security Breach?

Casinoas conducts regular security audits. In the event of a security incident, we will notify all affected members within 72 hours — clearly stating what data was compromised, what steps have been taken, and what you should do. This is our commitment to transparency when things get difficult.

If you have any questions or concerns about casinoas's Privacy Policy, feel free to reach out via live chat or Help Center Let us know. We're always listening.

Start Betting in a Safe Environment

Your data is secure at casinoas, payments are fast, and support is available 24/7. You've read the Privacy Policy — now register with confidence.

Register Now Download the App

Frequently Asked Questions

Frequently Asked Questions About Using the App

casinoas is built primarily for users in Bangladesh, so the default language is Bengali (bn-BD). Some sections of the interface are also available in English. To change the language, tap the menu icon at the top right of the app and look for "Settings" — you will find a Language option there. On the website, there is usually a globe icon or language selector in the top corner. Selecting Bengali will switch the entire interface, bonus details, and support chat to Bengali. If you cannot find it in Settings, contact live chat — the support team will walk you through it step by step.

If the app won't open, start by restarting your phone — this resolves the issue more often than you'd think. If you see an "Update Required" message, download the latest APK (Android) from the official casinoas website and install it over your existing app — your data won't be lost. On iOS, go to Settings → General → VPN & Device Management and check that the certificate is trusted. If the app is crashing, check your phone's storage and RAM — you'll need at least 2 GB of RAM and 50 MB of free storage. Also make sure your internet connection is stable. If none of the above works, uninstall the app and reinstall it fresh. If the problem persists, reach out via live chat and let our support team know your phone model and Android/iOS version.
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